Privacy Policy

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CFS Hospitality / Contract Furniture Solutions
Parent Company: Abel Industries (Canada) Ltd.

CFS Hospitality (operating as Contract Furniture Solutions and owned by Abel Industries (Canada) Ltd.) is committed to safeguarding your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when interacting with our website and services.

By using this website, you acknowledge and agree to the practices described below.

1. Information We Collect

We collect personal information only when voluntarily provided by you. This may include:

1.1 Contact Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Project details submitted through forms, quotations, or inquiries

1.2 Website Usage Data

  • Cookie data
  • Browsing behavior
  • IP address and device information
  • Analytics collected through third-party tools (e.g., Google Analytics)

1.3 SMS Opt-In Information

If you choose to receive text messages from us, we collect the phone number you provide for messaging purposes.

We do not collect sensitive personal data unless explicitly submitted by you.

2. How We Use Your Information

CFS Hospitality uses personal information solely for legitimate business purposes, including:

  • Responding to inquiries and quote requests
  • Providing project, manufacturing, or order updates
  • Scheduling appointments, mock-ups, or on-site visits
  • Sending SMS alerts (with your consent)
  • Improving our website functionality and user experience
  • Internal recordkeeping, business analytics, and security
  • Customer support and operational communication

We do not sell, rent, or trade your personal information under any circumstances.

3. Protection of Commercial Project Information

As a hospitality furniture supplier, we often receive confidential or proprietary project information. We treat all commercial, design, and client-submitted materials with strict confidentiality.

This includes:

  • Design drawings
  • Specification packages
  • Pricing documents
  • Hotel or restaurant development information
  • Brand-standard packages
  • Photos or project details submitted for quotation

Such information is used only for quoting, production, or communication related to your project and will not be shared externally unless explicitly authorized or required by law.

4. When We Share Information

We may share your information only in the following circumstances:

4.1 Legal Requirements

If required by law or legal process, including for fraud prevention, regulatory compliance, or government requests.

4.2 Service Providers

We may use trusted third-party vendors to support business operations (e.g., website hosting, SMS delivery, analytics).
These providers are contractually obligated to maintain confidentiality and are not permitted to use your information for their own marketing purposes.

4.3 Safety & Protection

To investigate or address prohibited, fraudulent, or harmful activities.

We do not share your information for third-party marketing.

Unsubscribe Policy

We strive to only send e-mails to those who want to receive it. If you would not like to receive future e-mails from us, reply to any email with UNSUBSCRIBE as the subject.

5. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies may be used to:

  • Recognize returning visitors
  • Tailor content based on browsing behavior
  • Track website performance
  • Store user preferences
  • Support analytics and advertising tools

You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only as long as necessary for business, legal, and operational purposes.

Typical retention periods include:

  • Contact form submissions: up to 24 months
  • Project files and communications: retained for the duration of the business relationship and as needed for warranty, service, or legal compliance
  • SMS consent records: retained as required by carrier and regulatory standards

Data is securely deleted or anonymized once it is no longer needed.

7. Data Security

CFS Hospitality takes reasonable administrative, physical, and technical measures to protect your information from unauthorized access, alteration, or misuse.

While we strive to protect all information, no data transmission or storage system can be guaranteed to be 100% secure. If we discover a data compromise involving your personal information, we will notify you promptly.

8. SMS Communications & Consent

By opting in to SMS communications—whether through a form, consultation, quotation process, showroom visit, or any other method—you consent to receive messages from us.

Messages may include:

  • Project updates
  • Delivery or production notifications
  • Appointment reminders
  • Billing or document alerts
  • Product availability
  • Promotional updates (occasional)
  • Customer service messages

Message frequency may vary.
Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. After opting out, you may still receive essential communications relating to active orders, warranties, or safety issues.

9. Links to External Websites

Our website may contain links to external websites, including vendors, partners, or design resources.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their privacy policies before providing any personal information.

10. Your Rights & Choices

You may request to:

  • Access the personal data we hold about you
  • Update or correct your information
  • Withdraw SMS or email consent
  • Request deletion of your personal data (subject to legal obligations)
  • Request a copy of your stored information

To make any such request, contact us at:
info@contractfurniture.solutions | 888-447-8898

11. GDPR-Friendly Notice (For International Visitors)

While our business primarily serves North America, individuals located in the European Union have certain rights under GDPR.
If applicable, you may request:

  • Data access
  • Data correction
  • Data deletion
  • Restriction of processing
  • Transfer of your data

Requests will be honored in accordance with applicable regulations.

12. Changes to This Privacy Policy

CFS Hospitality may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date.
Continued use of our website indicates acceptance of the updated terms.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

CFS Hospitality (Contract Furniture Solutions)
Owned by Abel Industries (Canada) Ltd.